Job Description
Introduction
Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.
Position Summary
- Industry: Telecommunication Services
- Job category: IT and Telecommunications
- Location: Randburg
- Contract: Permanent
- Remuneration: Market Related
- EE position: Yes
Job Description
- Driving sales initiatives focused on the existing Tracker customer base as well as driving acquisitions of new customers
- Ensure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
- Analysis of call statistics and trends on a daily / monthly ...