Job Description
Tracker requires the services of a Supervisor in the Customer Experience Department at Tracker Head office, based in Johannesburg. We require a diligent and hard-working individual, who can be a part of a highly motivated and pressurized environment.
- Driving sales initiatives focused on the existing Tracker customer base as well as driving acquisitions of new customers
- Ensure that telephonic requests received within the Acquisition Division are handled efficiently and that company requirements of AB rate & Service Levels are maintained
- Analysis of call statistics and trends on a daily / monthly basis in line with WFM (Workforce Management) standards including agent shrinkage; compliance and productivity
- Ensure that all leads are actioned within agreed service levels and lead to contract conversion targets achieved
- Manages all acquisitions activities and the daily running of the acquisitions contact centre
- Increase cu...