Job Description
Job Title: Customer Services Support Specialist LOCATION: USAG Wiesbaden, Germany Position: Full-time Duties: Manage Interactive Customer Evaluation (ICE) comments, surveys, and Commander’s Hotline responses Analyze customer satisfaction data and prepare monthly/quarterly/annual reports Support customer service award programs and recognition events Coordinate and standardize customer-facing service areas across the garrison Deliver Interactive Customer Evaluation (ICE) training and promote customer service best practices Qualifications: Bachelor’s degree in business, human resources, or related field and 3+ years of experience in customer service program management — OR — 6+ years of directly related experience, with 3 years in an English-speaking environment Proficient in Microsoft 365, data analysis (e.g., Excel, PowerBI), and customer service systems Strong communication, project coordination, and analytical skills P...