Job Description
Business Segment: Personal & Private Banking
Company: Standard Bank of South Africa
We are seeking a dynamic and results-driven Activation Consultant to proactively welcome and onboard new clients through outbound telephonic engagement, drive account and digital service activation, and deepen client relationships through value-adding banking solutions while delivering exceptional, compliant client service.
Key Responsibilities:
- Conduct outbound calls to newly onboarded clients to activate accounts, cards and digital banking services, ensuring early engagement and seamless onboarding.
- Identify client needs through structured engagement and recommend appropriate banking solutions including rewards programmes and value-added services to achieve daily and weekly activation and sales targets.
- Resolve client enquiries, service requests and complaints accurately and professionally, ensuring all commitments are honoured within a...