Job Description
Description
The Sr Mgr Operations is responsible for coaching and supervising a group of Operations Managers and/or Team Leaders. This position is responsible for building and maintaining client relationships, meeting service level agreements and achieving financial expectations.
Essential Functions/Core Responsibilities
- Maintain and grow revenue of program(s); responsible for profitability including revenue, margins, billing, seat utilization and retention
- Ensures program has proficient training, staff development, and effective employee relation/recognition programs
- Selecting, training, developing, and managing performance of direct reports and their associates; including planning and assigning work for staff in accordance with the organization’s policies and applicable legal requirements
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards; def...