💼 Full-Time Position

Active Pooling: SME - Cubao,QC (Tech-CRM Experience Required)

🏢
Concentrix
📍 Quezon City, National Capital Region, Philippines
📍
Location
Quezon City, Philippines
📅
Posted
May 26, 2026
⏰
Type
Full-Time
🎯

Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

The SME, Operations provides floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).



MHR

:Requires with CRM experienc


e
Essential Functions/Core Responsibiliti


  • es
    Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Exper
  • t).Assists in driving metrics of the t
  • eamMonitor closure of service levels regular
  • ly.Ensure prompt escalations to Team Capta
  • in.Supervise team in the absence of the Team Capta
  • in.Monitor performance and quality scores of te
  • am.Take production calls as well as escalated cal


ls.