Job Description
1. Leadership & People Development
- Coaching and mentoring team members (trainers, QAs)
- Driving performance improvement through structured development plans
- Managing team productivity, engagement, and performance standards
2. Training Management & Facilitation Excellence
- Designing and managing training schedules
- Evaluating trainer effectiveness and delivery consistency
- Overseeing certification processes (internal and client-driven)
- Ensuring high-quality facilitation standards across programs
3. Quality Assurance & Calibration Expertise
- QA frameworks, scorecards, and audit processes
- Calibration facilitation and variance management
- Monitoring consistency between QA/trainers and business standards
- Conducting audits and ensuring compliance to SOPs
4. Analytical & Pro...