Job Description
We're seeking a dynamic and welcoming Admin & Customer Support Officer for a growing rehabilitation & physiotherapy centre in Ipoh, Perak, Malaysia.
Key Responsibilities
- Welcome patients, handle check-in/out and answer inquiries via hotline, email, and social media.
- Coordinate and confirm appointment bookings for patients and physiotherapists.
- Create, update, and securely organize patient profiles in the internal system.
- Process payments, issue invoice, and prepare daily revenue reports.
- Provide excellent customer care, address concerns, and follow up proactively.
- Identify patient needs and recommend suitable packages or services (upselling)
Qualifications & Requirements
- Prior experience in hospitality industry (hotel, restaurant, or clinic) is preferred.
- Warm, welcoming, and friendly personality with a positive attitude.
- Excellent communication skills in ...