Job Description
Responsibilities
- Process grant applications, disbursements, and claims accurately and within established timelines.
- Review and verify the completeness of documents and supporting information.
- Maintain accurate records and ensure data integrity in grant management systems.
- Follow up with applicants to obtain missing or incomplete information when required.
- Handle standard grant cases in accordance with established policies, procedures, and guidelines.
- Escalate complex or exceptional cases to supervisors for further review and decision‑making.
- Respond to basic applicant enquiries related to grant submissions and processing.
- Support daily operations and ensure assigned service standards and KPIs are met.
- Identify, report, and assist in resolving processing issues, errors, or delays.
- Ensure proper documentation and filing of records for audit and compliance purposes.
- Utilize...