Job Description
Job Purpose
The Policy Servicing Administrative Assistant is responsible for the accurate, compliant, and timely execution of all policy servicing and administrative functions across the client lifecycle.
This role ensures:
- Full compliance with the Labuan Financial Services Authority (Labuan FSA) regulatory framework
- Adherence to AML/CFT requirements and internal compliance policies
- Proper maintenance of client records, audit trails, and operational controls
Key Responsibilities
Policy Administration & Servicing (Core Function)
Process and administer policy servicing queries, transactions and follow ups including but not limited to:
- Change of personal details such as address, email, phone number.
- Premium arrears, reinstatements, reductions, and cancellations.
- Policy withdrawals, surrenders or cancellations.
- Process dealing/switching instructions for ...