Job Description
Job Description
The Church of Jesus Christ of Latter-day Saints is a worldwide faith of over 16 million members centered on the belief that everyone on earth is a son or daughter of a loving God1 and that His Son, Jesus Christ, saved the world from sin and death. Jesus Christ invites all of God’s children to come unto, follow, and become more like Him.
Administrative Assistant (TSR Intern)
Responsibilities
Assist in Troubleshooting, prioritizing, and resolving customer support incidents and service requests through searching the knowledge base and consulting with the Global Service Center, senior TSRs, and managers as needed.Assist in Providing regular status updates to customers, and establish realistic expectations regarding when they can expect resolution to their incident or service request.Assist in Escalating in a timely manner any tickets that require greater knowledge, skill, or acce...