Job Description
Responsibilities
- Process Fee Assistance applications submitted by Student Care Centres
- Assess applications against scheme eligibility criteria and recommend suitable subsidy support and assistance duration
- Review and manage appeal cases from parents, Student Care Centre operators, social workers, and other relevant parties
- Process refunds for overpayments where required
- Use internal systems to process applications efficiently and accurately
- Ensure applications received are complete and follow up with stakeholders for missing information when necessary
- Maintain good understanding of scheme eligibility criteria and Standard Operating Procedures
- Support high volume case processing while ensuring accuracy and compliance
- Perform any other duties assigned by management
- Degree holders.
- Strong analytical and assessment skills
- Able to ev...