Job Description
About The Role
Practice Plus Group MSK & Spinal Service, Lincolnshire needs a full-time Administrator (37.5 hours a week, Monday to Friday 9am–5pm) based in North Hykeham, Lincoln.
What you’ll be doing
- Ensure data confidentiality is maintained at all times
- Contact patients within scheduled times to book their appointments
- Ensure all relevant information regarding their appointment is sent to patients
- Update patient administration electronic records to reflect patient contact
- Answer the telephone and deal with patient or customer queries
- Monitor and clear administration task lists to ensure the service meets its performance targets
- Answer email queries from external customers or colleagues
- Direct patient discharges to the appropriate service
- Contribute to the team objective of meeting all Key Performance Indicators (KPIs)
- Maintain health-and-safety and ...