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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Review and process incoming sales orders and ensure timely delivery to customers with zero tolerance on errors
- Verify order details (product pricing, product, customer information, correct source plant and proactively identifying and resolving discrepancies before this impact the load plan)
- Ensure customers receives order confirmations
- Ensure orders are confirmed before planning and orders are confirming on the day for the day (BULK sales) to avoid revenue loss caused by divert cost
- Ensure customer complaints are registered on CRM, followed up and resolved within the PPC SLA
- Communicate with clients regarding the status of their orders and deliveries, this includes orders not fulfilled due to payment not received