Job Description
Role
We have an opportunity for a Administrator to join our Repairs and Maintenance team in Thames Valley. The primary responsibility of this role is working as part of a team in a call centre environment assisting the operational team to deliver a quality service to all clients including Housing Associations and Local Authorities and their residents
Key Tasks / Activities / Responsibilities
Answering calls to tenants in relation to repair works and dealing with queries in an effective manner. Using company systems to process orders adequately in order to invoice clients. Updating the system with all interactions with residents Processing supervisory or trade reports to determine action required to resolve repairs. Resolution of minor complaints at call level. Maintain logs and monitor variation request. Maintain and action emails from co...