Job Description
We are seeking a proactive and organized Administrative and Scheduling Officer to join our team. This role is responsible for managing customer leads, scheduling appointments, handling inquiries, and providing excellent customer service. The ideal candidate is confident speaking over the phone, has strong English communication skills, and can coordinate effectively across departments to ensure a smooth pre-sales and customer experience process.
Tasks
Key Responsibilities:
- Contact potential and existing leads to determine interest and assist in the purchasing process.
- Answer incoming calls and respond promptly to customer inquiries and concerns.
- Engage with customers to provide information about products, processes, etc.
- Act as a pre-sales representative, guiding customers through initial questions and helping them understand next steps.
- Schedule appointments and ensure all custo...