Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Ads Sales Quality and Training Analyst – Senior Process Associate – English - On site Cairo!
In this role, you will be responsible to research, plan, organize and help conduct training programs related to NHO, sales process/operations, and professional skills. You will also monitor and report agent wise and team level quality, conduct calibration, performing fraud and compliance audits.
Responsibilities
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