Job Description
Advanced Associate, Professional Services
Reports to: Manager, Results Resolution
The Role
In this role, you will support learners, customers, and internal teams across all aspects of the Results Resolution team. UK and International Schools and Colleges return scripts to be marked in every exam session; it is Results Resolutions responsibility to ensure scripts are returned, marked and results are in the system. You will play an important part in ensuring every interaction reflects Pearson's commitment to accuracy, fairness, and high-quality customer service.
You will work in a detail-focused, customer-facing environment where accuracy, timeliness, and professionalism are essential. In your first six months, you will make an impact by consistently meeting service level agreements (SLAs), maintaining strong quality standards, and contributing positively to team collaboration and process improvement.
The Results Resolution and Sp...