💼 Full-Time Position

Advanced Technical Support Agent

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Boardroom Appointments
📍 cape town, western cape, South-Africa
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Location
cape town, South-Africa
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Posted
May 29, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

About the job Advanced Technical Support Agent

Duties and Responsibilities

  • Perform monitoring of systems and fix potential issues or escalate where required.
  • Be able to perform 2nd/3rd line hosting queries and troubleshooting.
  • Can troubleshoot server hardware and OS software related issues.
  • Know how to troubleshoot basic RAID (1,5,10).
  • Can Perform Backup + restore of systems from Backups where required.
  • Be the first line of contact for Pro & Premier customers.
  • Provide 3rd line technical support for tickets escalated.
  • Resolve incidents within agreed first-time-fix parameters and escalate within the team where required, complying with SLAs.
  • Take ownership of incidents and manage through to resolution where possible.
  • Attend to proactive and reactive monitoring alerts to ensure minimum disruption to customers.
  • Liaise with Sysadmin on Projects and Technical tasks.