Job Description
About Schneider Electric: We have an exciting opportunity for an Advanced Technical Support Engineer – Home and Building Automation to join our Pacific Zone Technical Support team. Based in Sydney or Adelaide (Australia), this role will report to the Team Leader - Advanced Technical Support, Building Automation. As an Advanced Technical Support Engineer, you will perform a key role in guiding our Schneider Electric customers and businesses in their post-sales journey. This includes installation, set-up support, maintenance support and remote troubleshooting assistance. Key responsibilities include: Home & Buildings Automation Support Understanding customer issues and expectations, including assessment of all relevant information which is required to perform comprehensive technical support Managing the resolution of customer issues. This includes liaising with multiple stakeholders (Local & global expert support teams, offer marketing, quality and R&D teams) to help expedite resolutions...