💼 Full-Time Position

Advisor I, Sales Support-English

🏢
Convergys
📍 kuala lumpur, kuala lumpur, Malaysia
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Location
kuala lumpur, Malaysia
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Posted
June 25, 2026
⏰
Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

Job Title

Advisor I, Sales Support‑English

Location

MYS Kuala Lumpur Sentral - NU Tower 2 - Level 9 & 10

Time Type

Full time

Core Responsibilities

  • Achieve specific sales targets and maximize sale opportunities on each call
  • Use script and/or probing techniques to determine customer needs and offer the most appropriate product or service to address them
  • Maintain broad knowledge of products, pricing, promotions, and procedures
  • Ensure service delivered to customers meets contractual sales goals and other Key Performance Indicators ('KPIs')
  • Greet customers in a courteous, friendly, and professional manner using agreed upon procedures
  • Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Clarify customer requirements; probe for understanding and use tools and resources to provide resolution t...