Job Description
About the job
R 17,000.00 - 23,000.00 (South African Rand)
Position
Merchant After Care Consultant
Green Point, Cape Town R23,333.33 per month
Leading online merchant company based in Green Point, Cape Town, specializing in marketing online deals to corporate clients seeks a Merchant Care Consultant .
The company prides itself on providing exceptional customer service and ensuring client satisfaction at every interaction.
Job Description: As a Customer Care Consultant, you will play a crucial role in our aftercare service, both in inbound and outbound capacities.
Your primary responsibilities will include nurturing and farming existing client relationships, ensuring their needs are met, and resolving any issues or concerns they may have.
Additionally, you will be responsible for steering clients away from the sales executives, ensuring a seamless transition from sales to aftercare service.