Job Description
As the first overseas subsidiary of BYD group, our main focus is to provide European customers with new energy vehicles, rechargeable batteries, solar panels, energy storage systems and other new energy products, as well as related after-sales services.
Location: Switzerland | Full-Time
Department: After Sales
Reports to: Head of After Sales in Switzerland
Your Responsibilities:
- Manage and support the dealer/service partner network in Switzerland in your are of responsibility on all aftersales matters.
- Monitor and improve service quality, customer satisfaction, and operational efficiency.
- Ensure compliance with company aftersales standards, processes, and KPIs.
- Analyze market and dealer performance data to identify opportunities for improvement and growth.
- Support dealers in workshop capacity management, parts supply, warra...