Job Description
Aftersales Branch Manager: Lead Zoomlion Colombia’s nationwide aftersales operations across our business lines: MEWP, Mobile Crane, Concrete, Forklift, and Foundation .
This role ensures exceptional customer support, efficient technical service, spare parts management, and warranty operations , while maintaining high standards of customer satisfaction and brand loyalty.
Key Responsibilities
- Lead and supervise the national aftersales operation, including service, warranty, and support teams.
- Implement aftersales strategies aligned with business goals and corporate standards.
- Manage spare parts sales, supplier relations, payments, and invoicing.
- Oversee warranty claim resolution and compliance with manufacturer and contractual policies.
- Support the sales team with technical expertise, manuals, and training materials.
- Build and maintain partnerships with external workshops to ensure natio...