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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Provide exceptional after-sales support to customers through various channels.
- Assist customers with product inquiries, concerns, and service requests.
- Manage customer scheduling and ensure timely follow-up on service issues.
- Analyze customer problems and provide effective solutions promptly.
- Maintain accurate records of customer interactions and feedback.
Requirements
- Educational Qualifications: Bachelors degree in a relevant field
- Experience Level: 1-3 years in international voice account in bpo sector
- Skills and Competencies: Proficiency in English language, strong customer service skills, effective scheduling abilities, and problem-solving skills
- Responsibilities and Duties: Ability to manage multiple customer interactions simultaneously and prioritize tasks effectively
- Qualities and Traits: Excellent communication skills, empathy, and a customer-...