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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Customer Support:
- Assist customers with post-purchase concerns, such as product usage, installation, or maintenance.
- Handle complaints or issues related to damaged or defective products, ensuring timely resolutions.
- Provide guidance on warranties, returns, exchanges, and repairs.
Follow-Up Services:
- Conduct follow-ups with customers to ensure satisfaction with their purchase.
- Proactively address potential concerns or questions customers may have.
Product Knowledge:
- Maintain in-depth knowledge of the company’s kitchenette products and services.
- Offer professional advice on product care, upgrades, and compatible accessories.
Coordination:
- Collaborate with other departments, such as logistics, sales, or technical teams, to resolve customer concerns efficiently.
- Coordinate service or repair schedules with technicians when re...