Job Description
Overview
After Sales Managers document interactions with customers in reports for later summary and analysis. They have several other duties and responsibilities outside of this, including:
Responsibilities
- Providing customers with product information and availability, estimated time of arrival of goods and product recommendations
- Delivering prompt, professional solutions for customer inquiries
- Working to meet immediate goals of customer interaction
- Training and managing customer service staff in best consumer service practices
- Representing the opinions and suggestions of the customers to the company so the company has feedback from its customers
- Sugesting improvements to customer service to higher management and staff
- Implementing improvements to customer service
Skills and Qualifications
- Previous Service Experience
- Comprehensive Industry Knowledge
- Ma...