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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Job Description
Customer Relations & Case Management
- Serve as the primary contact for all after-sales inquiries, complaints, and service requests from clients.
- Document and categorize all customer concerns in the CRM or tracking system for proper escalation.
- Provide timely updates to customers regarding job status, parts availability, technician deployment, and repair progress.
- Conduct post-service follow-ups to validate customer satisfaction and address remaining concerns.
Service Coordination
- Prepare and route job requests for warranty, repair, or preventive maintenance services.
- Coordinate with Service Engineers, QA, and Service Admin to ensure timely technician dispatch and job completion.
- Monitor service team schedules to align manpower availability with customer needs.
Quality Assurance & Documentation
- Validate completeness and accuracy...