Job Description
Online marketplaces have never been this awesome.
Join Our Growing After-Sales Team!
Make life easier for chefs and hoteliers across Europe
METRO Markets is growing its After-Sales Team and is now hiring in Azuqueca de Henares ,Palma de Mallorca or Düsseldorf.
Your mission: help our professional HoReCa customers keep their ovens hot, their fridges cool and their guests happy by resolving technical issues on equipment bought through the METRO / makro online marketplaces across Europe — including France, Germany, Portugal, Italy, Croatia, and Netherlands .
What you’ll do
- Handle escalated after-sales dossiers (phone & email) coming from front-line Customer Service.
- Review customer evidence (photos, videos, error codes), diagnose the root cause and decide next steps.
- Guide customers through remote troubleshooting or dispatch a technician when on-site diagnostics are needed.
- Verify warrant...