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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Responsibilities
- Customer Assistance : Provide technical support to customers by diagnosing and resolving product-related issues via phone, email, or in person.
- Troubleshooting : Conduct product testing, repairs, or maintenance, and ensure timely resolution of technical concerns while documenting service cases.
- Feedback and Reporting : Gather customer feedback, escalate unresolved issues, and collaborate with internal teams to improve product performance and customer satisfaction.
Qualifications
- Education: High school diploma or equivalent; college degree may be preferred depending on the company.
- Experience: Previous retail or customer service experience is often preferred but not always required.
Skills
- Strong communication and interpersonal skills
- Ability to engage with customers and identify their needs
- Basic math skills for ha...