Job Description
Job Description
- Plan and manage customer service cases in accordance with the company’s policies.
- Supervise the work of staff in the department, such as repairs, installation, and providing guidance.
- Ensure that employees perform their duties in line with the set targets.
- Provide technical advice and product knowledge to relevant staff and customers using engineering knowledge.
- Report service issues or handle customer complaints.
- Control spare parts inventory and report on stock storage.
Job Requirement
- Bachelor’s degree in Engineering (Electrical Engineering or Electroic Engineer)
- At least 2 year of work experience in Service Engineer and Maintanence Engineer
- Experience in service-related work related to electrical / electronic products and circuit boards
- Conversational Low level in English, Can handle simple communication such as self-intro...