Job Description
Introduction
We are seeking a dedicated and detail-oriented Aftersales and Repairs Manager to join our team in Pretoria East. The ideal candidate will have experience in the Trailer Industry.
Duties & Responsibilities
- Diagnose problems, prepare estimates for repairs and check if still in warranty.
- Liaise with customers in case of warranty issues.
- Offer customers a pre-assessment visit to confirm challenging problems.
- Follow up on parts orders and promptly inform customers of any delays.
- Create Repair Quotations and orders.
- Arrange booking reminders.
- Maintain accurate customer information.
- Monitor outstanding parts ordered and unpaid invoices.
- Develop, implement and monitor standards and routines, maintaining a high standard of cleanliness and tidiness within the workplace.
- Coordinate Spare Parts activity to ensure parts availability for service exchange and warranty parts p...