Job Description
Overview
Subject matter authority for Global Warranty Management (GWM), Service Policies and procedures and Warranty administration.
- Supports integration of Warranty administration functions.
- Provides Warranty support for all of the zone team members.
- Develops and implements necessary dealer training.
- Coaches dealers, Managers of Aftersales and District Managers of Aftersales in the area of Warranty administration.
- Holds themselves and others accountable for demonstrating GMs values and cultural behaviors.
- Performs other related duties as assigned.
Key Requirements
- Bachelor of Mechanical / Industrial Engineering or administrative and economics.
- English language fluent (spoken, written and reading).
Activities
- Sales targets and market share
- Assisting the dealer in implementing initiatives to increase customer pay business.
- Focus on proc...