Job Description
Kuala Lumpur, Malaysia | Posted on 06/10/2025
The Aftersales Manager is responsible for overseeing all aspects of the aftersales function, including service, parts, customer care, and warranty administration. This role demands a strong leader who can blend technical understanding with luxury service standards to ensure client satisfaction, team performance, and business growth.
Customer Experience & Retention
- Ensure all customers receive a seamless, premium aftersales experience consistent with the brand values.
- Manage and resolve escalated customer concerns with professionalism and empathy.
- Drive initiatives to enhance service satisfaction scores and customer loyalty.
- Oversee the daily performance of the service workshop and parts department.
- Ensure optimal scheduling, resource allocation, and workshop productivity.
- Monitor service KPIs including turnaround time, first‑time fix rate, and revenue targets.