Job Description
Job Description
Energis is recruiting for an Aftersales Manager for our growing engineering client based in South Down.
You will oversee a small team and be responsible for providing a responsive, efficient and cost effective after sales service to customers,
which exceeds their expectations.
Responsibilities:
· Identify, assess and approve repair subcontractors, establish SLAs and terms, and coordinate response activity as required.
· Undertake customer relationship management activity, source feedback on quality of product and the service from the organisation
· Create SLAs for dealers.
· Maintain updated customer pricing booklet to ensure speedy and accurate quotations for repair.
· Liaise with customers on breakdowns and spare part requirements to include creating recommended spare parts lists for dealers.
· Undertake Monthly Warranty ...