Job Description
Job Description
Hybrid: This position requires on‑site presence 3 times per week.
About the Role: Join a dynamic environment supporting projects for past model parts within Customer Care & Aftersales (CCA). Develop and implement solutions to drive revenue, ensure parts availability, and meet customer needs. Deliver outstanding customer experiences and contribute to long‑term loyalty.
What you will do (responsibilities)
- Manage engineering activities and support cross‑functional projects to drive CCA retention and profitability
- Analyze and resolve service issues, engineering changes, and customer inquiries
- Identify opportunities for parts optimization (supersession and de‑proliferation)
- Collaborate with internal partners (Supply Chain, Purchasing, Engineering, Quality, etc.)
- Support development of service strategies and subsystem service plans
- Build strong stakeholder relationships and repre...