Job Description
Key Responsibilities
- Conduct Tier 2 post-audits and quality assessments for Service Shops/Distributors to ensure full compliance with company procedures, regulations, and service standards.
- Analyze audit and assessment results to identify operational gaps, quality issues, and non-compliance areas.
- Develop corrective action plans, improvement initiatives, and remediation measures for identified weaknesses.
- Monitor implementation progress and support Service Shops/Distributors in achieving quality improvement targets.
- Collaborate closely with internal stakeholders to continuously enhance aftersales service quality and customer satisfaction.
- Prepare assessment reports and provide recommendations to management.
Requirements
- Bachelor’s degree in Engineering, Automotive, Business Administration, or related fields.
- Minimum 3–5 years of experience in Quality Contro...