Job Description
Essential Duties and Responsibilities: Include the following and any other duties that may be assigned.
- Answer calls professionally.
- Notify customers of current and past due account delinquencies.
- Arrange for past due repayments and arrange future payment schedules.
- Demonstrate proficiency in using collections tools, software and training aids to assist customer.
- Analyze customer account to make the best decision to assist the customer.
- Handle and resolve customer complaints and escalate where necessary.
- Demonstrate daily compliance of FDCPA, FCRA, and SCRA compliance guidelines.
- Follow up customer calls where necessary.
- Maintain workstation.
- Turn work-station on at the beginning of the shift and off at the end of the shift.
- Comply with all of the established policies (General, Security of Information, Compliance) and Standards of conduct established by KM2. Your duties will i...