Job Description
## Agente de Soporte Tecnico - Medio TiempoApplylocations: Rionegro, ANT, Colombiatime type: Part timeposted on: Posted Todaytime left to apply: End Date: June 9, 2026 (5 days left to apply)job requisition id: REQ **What success looks like in this role:**• With guidance, performs routine support duties, including: o Assisting with first line user support by guiding users through the necessary steps to restore functionality, o Troubleshooting hardware, software and connectivity issues using remote access tools o Escalating complex issues to 2nd and 3rd level resolver teams, and o Coordinating and fulfilling end-user service requests including installation of software and user administrative related requests.• Ensures tickets are managed to closure and keeps users / clients updated on status and progress.• Learns and complies with the Service Desk, desktop, peripheral and related connectivity and security policies and procedures.• Contributes to continues improvement of the Ser...