Job Description
Help AutoZone’s stores with quick procedural and eHire questions or issues, providing information and seeking solutions regarding day‑by‑day store tasks. Support stores by providing superior service through proper ticket documentation and prompt communication response.
Provide assistance regarding RPM and Learning Garage issues (escalations to IT or other departments may occur during the process).
RESPONSIBILITIES- 50% Diagnoses, troubleshoots, and verifies eHire issues; aids with store procedure questions or issues through fast and prompt communication response.
- 20% Provides information and seeks solution regarding the eHire hiring process through eHire's applicant system.
- 10% Works incoming emails (Contingency letters and internal escalations to other departments).
- 10% Handles RPM issues (Hierarchy updates, provides new SMs with worksheets for AutoZoners with recent movements/transfers, promotions, etc.) for completing RPM...