Job Description
As Engagement Manager, you will own the post-sale customer journey: orchestrating handoffs from Sales to Engineering, driving on-time delivery, and continually identifying new ways to create value. You are part project conductor, part trusted advisor, and part growth catalyst.
Core Responsibilities
Project Leadership
- Lead multiple AI implementation projects from kickoff through launch and optimization.
- Create and maintain project plans, timelines, and risk logs
- Hold engineering and data teams accountable for sprint deliverables, escalate blockers, and manage tradeoffs between scope and schedule.
Customer Success and Relationship Management
- Act as the main point of contact for a portfolio of AI Velocity and maintenance clients
- Conduct regular check-ins, business reviews, and planning sessions.
- Communicate updates clearly and translate technical milestones into business impact....