AI-Powered Learning Innovation Lead

Zendesk Group in Mexico City is seeking a Learning Innovation Specialist to transform customer education through AI-powered personalization and gamification. This role will lead strategic planning with various teams to design adaptive learning experiences that engage diverse global audiences. The ideal candidate will have over 4 years of experience in customer education, a strong innovation mindset, and excellent communication skills. A hybrid workspace is available, balancing onsite and remote work.
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