Job Description
Job Description
A large enterprise client of ours is seeking a Product Owner to lead the vision and delivery of a customer facing, AI powered IVR experience. This role will focus on enabling customers to self-serve through natural voice interactions while improving customer satisfaction, operational efficiency, and call containment. This individual will serve as a techno functional lead, acting as a key liaison between business stakeholders and technology teams to shape the future of conversational platforms.
Key Responsibilities
• Own and drive the product vision, strategy, and roadmap for Conversational IVR solutions
• Lead end to end delivery, ensuring strategic value, usability, and performance of solutions
• Translate business needs into clear technical requirements, including data flows and data structure mappings
• Partner with engineering teams to create user stories, define acceptance criteria, and curate the product backlog
• Manage backlog prioriti...
A large enterprise client of ours is seeking a Product Owner to lead the vision and delivery of a customer facing, AI powered IVR experience. This role will focus on enabling customers to self-serve through natural voice interactions while improving customer satisfaction, operational efficiency, and call containment. This individual will serve as a techno functional lead, acting as a key liaison between business stakeholders and technology teams to shape the future of conversational platforms.
Key Responsibilities
• Own and drive the product vision, strategy, and roadmap for Conversational IVR solutions
• Lead end to end delivery, ensuring strategic value, usability, and performance of solutions
• Translate business needs into clear technical requirements, including data flows and data structure mappings
• Partner with engineering teams to create user stories, define acceptance criteria, and curate the product backlog
• Manage backlog prioriti...