Job Description
About the Role
The AI Solutions Analyst plays a critical role in the day‑to‑day operation, optimization, and continuous improvement of AI solutions in production within Customer Care.
Key Responsibilities
- Operate, support, and optimize AI‑enabled contact center solutions in production, including real‑time agent assist, AI‑driven insights, and virtual agent capabilities.
- Configure and maintain AI workflows using low‑code / no‑code platforms in alignment with established standards and operating rhythms.
- Support release readiness activities including testing, validation, deployment support, and post‑release monitoring.
- Identify, troubleshoot, and resolve workflow degradation, performance issues, or data quality concerns impacting frontline execution.
- Maintain accurate documentation of configurations, changes, and operational impacts.
- Provide day‑to‑day operational ...