💼 Full-Time Position

AI Support Analyst (Chatbot Support)

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NTT
📍 Guadalajara, Jalisco, Mexico
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Location
Guadalajara, Mexico
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Posted
June 03, 2026
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Type
Full-Time
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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.

Job Description

JOB DESCRIPTION

Req ID: 365254 

We are currently seeking a AI Support Analyst (Chatbot Support) to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Location: [Guadalajara / Hybrid]
Shift: Rotational Shifts (Required)

Role Overview

We are looking for a Junior L1 Support Analyst to provide first-line support for chatbot-related queries. This role focuses on handling basic user inquiries, ensuring smooth chatbot interactions, and escalating complex issues to L2 support when necessary. The ideal candidate is a fast learner with strong communication skills and a structured approach to problem-solving.

Key Responsibilities

  • Act as the first point of contact for chatbot-related queries and issues.
  • Respond to basic user questions and provide accurate, timely resolutions.
  • Monitor chatbot interactions and identify potential issues or gaps.
  • Escalate complex or ...