Job Description
About the Role
We are seeking a AI Workflow Transformation Lead to join our team. The AI Workflow Transformation Lead partners directly with the CEO and executive team to map critical workflows end-to-end and reimagine them for the AI era.
This role owns a portfolio of high-impact transformation initiatives, leveraging tools like Claude, Glean, and internal AI capabilities to redesign how work gets done across the company. Leads a small, high-caliber team of AI Automation Specialists and acts as the connective tissue between strategy, operations, and technology.
What You’ll Do
- Map current workflows across key business areas (e.g., Sales, Customer Success, Implementations, Support, Product, Finance, People).
- Quantify baseline performance (cycle times, FTE effort, handoffs, error rates, customer experience impact).
- Redesign workflows that are AI‑first, leveraging agents, automa...