Job Description
Responsibilities
- Respond to customer inquiries regarding airfreight services, rates, schedules, and documentation.
- Coordinate with internal teams to ensure timely shipment processing.
- Assist customers with booking, pickups, and shipment tracking.
- Address and resolve customer issues professionally.
- Ensure compliance with airfreight regulations and customs requirements.
- Update shipment milestones promptly.
- Maintain accurate records of customer interactions and shipments.
- Work with operations to enhance processes and service quality.
- Keep customers informed about any shipment delays or changes.