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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
- Handle customer inquiries on airfreight services, rates, schedules, and documentation.
- Coordinate with internal teams for smooth and timely shipment processing.
- Assist customers with bookings, pickups, and shipment tracking.
- Resolve customer concerns professionally and efficiently.
- Ensure compliance with airfreight regulations and customs requirements.
- Promptly update shipment milestones.
- Maintain accurate records of customer interactions and shipment details.
- Collaborate with operations to improve processes and service quality.
- Keep customers informed of any delays or changes in their shipments.
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