Job Description
The Air Import Customer Service Manager supports the leadership of the Airfreight Customer Service team, ensuring smooth end-to-end import customer service operations. The role also involves effective stakeholder management, coordinating with internal departments, customers, and external partners to ensure seamless service delivery. We are seeking a candidate with knowledge of the
CargoWise
system, strong expertise in
Air
Import end-to-end process
, and the ability to supervise staff across all stages of the import customer service process. Key Responsibilities: Team Supervision:
Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently. Operational Oversight:
Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards. Process Sup...
CargoWise
system, strong expertise in
Air
Import end-to-end process
, and the ability to supervise staff across all stages of the import customer service process. Key Responsibilities: Team Supervision:
Assist in leading, coaching, and supporting the Airfreight Import Customer Service team, ensuring staff manage end-to-end import processes efficiently. Operational Oversight:
Monitor daily import activities, including shipment documentation, coordination with carriers, customs compliance, billing, and job closure. Ensure adherence to established processes and service standards. Process Sup...