Job Description
Brief Summary
- Basic $5500 - $7000
- Mon to Fri: 9.00am - 5.30pm, Alt Sat: 9.00am - 1.00pm
- Location: Changi Alps (Transport provided at Tampines MRT & Tanah Merah MRT)
- Permanent Role + AWS + VB + 18AL
- Manage the Airfreight Department, overseeing Customer Service, Billing, and Operations.
- Ensure customer KPIs are aligned and consistently met with internal and external stakeholders.
- Conduct regular customer visits to review service standards and address performance gaps.
- Lead MBR/QBR sessions to review account performance and drive improvement actions.
- Lead and coach the team to meet customer requirements and operational targets.
- Manage department P&L, including cost control and profitability tracking.
- Monitor monthly AR with Finance and relevant stakeholders to ensure timely collections.
- Serve as the escalation point for cus...